Before upgrading
Ensure that you have a valid system backup. For additional information refer to the System Administrator Guide. Prior to executing the upgrade utility, the recommendations are:
A cold backup of the Portal / Database server(s) file systems.
A backup of the file systems containing the Oracle database (typically <drive>:\oradata\scdb on Windows) is only valid if it was taken while Oracle was completely shut down.
An export of the database.
If you have installed any patches on your present IT Analytics version, check the Release Notes to verify that they are included in this release. If you are uncertain, check with the Cohesity Support. In most cases, previously installed patches are included in this release.
Close all instances of baretail.exe, as IT Analytics copies a new version during the upgrade process.
The Portal and Database components should be installed on the same server.
In the Portal, verify that the Data Collectors are set for automatic updates. This setting triggers the automatic download of updated application logic to the Data Collectors in your enterprise. This download is required to ensure the Data Collectors are running with the latest compatible version. Refer to the vendor-specific Data Collector Installation Guide for additional information about Data Collectors.
Identify the Java Version on the Data Collector Server and ensure that a 64-bit server is used for the Data Collector Server.
Portal upgrades automatically enable privileges for newly added reports and certain features/functions, for all Administrators. This does not impact previously configured privileges. The Super User can manually revoke any Administrator privileges that have been automatically enabled.
Before upgrading for the first time, generate a new Cohesity license with
.slfextension having equal or more entitlement than the currently installed license. This license file will be required during the upgrade.If upgrading to version 11.8 in a Shared Service environment, an additional database privilege should be provided using the following command.
sqlplus / as sysdba
alter session set container = scdb; or IT Analytics database Service name if not 'scdb'
GRANT EXECUTE ON DBMS_CRYPTO TO PORTAL;
Note:
Not providing the privilege on a limited access environment can cause upgrade failure.
While upgrading from v11.3 to a higher version, if the password of the Java Development Kit (JDK) truststore located at
/usr/java/lib/security/cacertswas changed in the interim, you must update the new password in theportal.jdk.trustStore.passwordparameter.Go to Admin > System Configuration > Custom on the Portal and edit the
portal.jdk.trustStore.passwordparameter to update its value.Ensure a minimum of 5 GB of space is available.