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  1. Home
  3. IT Analytics Installation and Upgrade Guide for Linux
  5. Upgrade IT Analytics Portal on Linux
  7. Troubleshoot Data Collector upgrade manager upgrade failure and collector bundle download failure on Linux
IT Analytics Installation and Upgrade Guide for Linux

Troubleshoot Data Collector upgrade manager upgrade failure and collector bundle download failure on Linux

IT Analytics Data Collector software includes two components - Upgrade Manager and Data Collector.

When IT Analytics Portal is upgraded successfully to a newer version, the subsequent Data Collector upgrade may fail with errors like "Collector bundle download failed for 11.8 Premature EOF" or "Upgrade Manager upgrade failed. Exception is : Premature EOF". These errors indicate that upgrade bundle could not be downloaded successfully on to the Data Collector server due to slow network/low bandwidth.

Prerequisites to troubleshoot

You must have access to:

  • Data Collector server and Portal server.

  • Permissions to copy files from and to Data Collector server and Portal server.

Notation used in the steps below

Table: Notations used in the code snippets

Notation

Description

<PORTAL_APTARE_HOME>

Path of Portal installation.

Default value for Linux Portal: /opt/aptare

<DC_APTARE_HOME>

Path of Data Collector installation.

Default value for Linux : /usr/openv/analyticscollector

<version>

Version of the IT Analytics Portal.

You can troubleshoot upgrade manager upgrade failure and collector bundle download failure individually or together as discussed below.

Troubleshoot upgrade failure of the upgrade manager component

To resolve the issue with the upgrade manager component:

  1. Log on to the Portal server.
  2. Go to <PORTAL_APTARE_HOME>/updates location and copy <PORTAL_APTARE_HOME>/updates/aptare_dc_upgrader-linux.zip to a temporary location on any other server or Data Collector server directly.
  3. Log on to Data Collector server and copy aptare_dc_upgrader-linux.zip from temporary location to <DC_APTARE_HOME>/upgrade/bundles.
  4. Remove all *.properties files from the <DC_APTARE_HOME>/upgrade directory
  5. Remove restore.txt file from <DC_APTARE_HOME>/upgrade directory
  6. Upgrade either from the Portal (recommended) or from the Data Collector server as described in the procedures below.

To upgrade from IT Analytics Portal:

  1. Login to the Portal.
  2. Go to Admin > Data Collection > Collector Administration and verify whether the Data Collector appears online.
  3. Go to Admin > Data Collection > Collector Updates and select the Data Collector for which the Upgrade Manager component needs to be upgraded.
  4. Click Update Upgrade Manager.

    The upgrade takes up to 15 minutes to complete.

To upgrade from the Data Collector server:

  1. Log on to the Data Collector server.

    The upgrade takes up to 15 minutes to complete.

  2. As a root user, run:
    <DC_APTARE_HOME>/mbs/bin/downloadlib.sh

    The upgrade takes up to 15 minutes to complete.

Troubleshoot upgrade failure of the Data Collector component

To resolve the failure of Data Collector component upgrade:

  1. Log on to the Portal server and go to <PORTAL_APTARE_HOME>/dc_upgraders/linux.
  2. Copy aptare.jar to a temporary location on any other server or Data Collector server directly.
  3. Log on to the Data Collector server.
  4. Copy aptare.jar from the temporary location to <DC_APTARE_HOME>/upgrade/bundles.
  5. Rename aptare.jar to dc_upgrader.<version>.zip.

    For example, if <version> is 11.3.1.02, then file name will be dc_upgrader.11.3.1.02.zip

  6. Remove all *.properties files from the <DC_APTARE_HOME>/upgrade directory
  7. Remove restore.txt file from <DC_APTARE_HOME>/upgrade directory
  8. Upgrade the Data Collector component either from the Portal (recommended) or from the Data Collector server as described in the procedures below.

To upgrade from IT Analytics Portal:

  1. Login to the Portal.
  2. Go to Admin > Data Collection > Collector Administration and verify whether the Data Collector appears online.
  3. Go to Admin > Data Collection > Collector Updates and select the Data Collector for which the component needs to be upgraded.
  4. Select Upgrade aptare.jar.

    The upgrade takes up to 15 minutes to complete.

To upgrade from the Data Collector server:

  1. Log on to the Data Collector server.
  2. As a root user, run:
    <DC_APTARE_HOME>/mbs/bin/downloadlib.sh

    The upgrade takes up to 15 minutes to complete.

Upgrade the Upgrade Manager and Data Collector components together

To upgrade both Upgrade Manager and Data Collector components together:

  1. Log on to the Portal server.
  2. Go to <PORTAL_APTARE_HOME>/updates location and copy <PORTAL_APTARE_HOME>/updates/aptare_dc_upgrader-linux.zip to a temporary location on any other server or Data Collector server directly.
  3. Copy <PORTAL_APTARE_HOME>/dc_upgraders/<version>/linux/aptare.jar to a temporary location on any other server or Data Collector server directly.
  4. Log on to Data Collector server and copy aptare_dc_upgrader-linux.zip and aptare.jar from the temporary location to <DC_APTARE_HOME>/upgrade/bundles.
  5. Rename aptare.jar to dc_upgrader.<version>.zip.

    For example, if <version> is 11.3.1.02, then file name will be dc_upgrader.11.3.1.02.zip

  6. Remove all *.properties files from the <DC_APTARE_HOME>/upgrade directory
  7. Remove restore.txt file from <DC_APTARE_HOME>/upgrade directory
  8. Upgrade the Data Collector component either from the Portal (recommended) or from the Data Collector server as described in the procedures below.

To upgrade from IT Analytics Portal:

  1. Login to the Portal.
  2. Go to Admin > Data Collection > Collector Administration and verify whether the Data Collector appears online.
  3. Go to Admin > Data Collection > Collector Updates and select the Data Collector for which the component needs to be upgraded.
  4. Select Upgrade Both.

    The upgrade takes up to 15 minutes to complete.

To upgrade from the Data Collector server:

  1. Log on to the Data Collector server.
  2. The upgrade takes up to 15 minutes to complete.
  3. As a root user, run:
    <DC_APTARE_HOME>/mbs/bin/downloadlib.sh

    The upgrade takes up to 15 minutes to complete.

Upgrade logs and upgrade related database views

Logs:

  • Upgrade Manager upgrade logs:

    <DC_APTARE_HOME>/mbs/logs/watchdog.log

  • Data Collector upgrade logs:

    "Download of DC upgrade bundle and verification related"

    <DC_APTARE_HOME>/mbs/logs/watchdog.log
<DC_APTARE_HOME>/upgrade/logs

Database views

  • apt_v_system_upgrade: High level upgrade status

    • "Component_Name" column indicates the Data Collector server

    • "Message From" column indicates if it is a "Data Collector" component or "Upgrade Manager" component upgrade

      • If "Message From" is "Super_Upgrader" - The status is related to "Upgrade Manager" component upgrade

      • If "Message From" is "Upgrade_Manager" - The status is related to "Data Collector" component upgrade

  • apt_v_system_upgrade_detail: Detailed upgrade messages for a particular upgrade session.

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