Uninstall the IT Analytics Portal
This procedure uninstalls the application and removes the Oracle database, including all the data that resides on that database. If required, you can back up the database at a different location before the uninstallation. Files that you created after the product was installed are not deleted. Perform this procedure on your Portal Server.
To uninstall Portal server software
- Shut down the Distributed Transaction Coordinator service if it is running.
> net stop msdtc
This Microsoft service can sometimes lock one of the Oracle files and prevent the uninstall from completing successfully.
- From the Control Panel, open Add and Remove Program > Programs and Features and uninstall IT Analytics.
The IT Analytics uninstall wizard is invoked and it asks for confirmation to proceed with the uninstallation.
- Click Uninstall and follow its subsequent prompts to complete the procedure.
- From a Windows File Explorer window, remove the database and any other files created after the initial installation:
Delete the C:\oradata folder.
Delete the C:\opt folder.
- Reboot the Windows Server.
This step is important to ensure that the deletions are complete.
The uninstaller may not delete the entire Portal directory structure. Sometimes new files that were created after the installation are retained along with their parent directories. If the Portal was upgraded from version 10.5 or older, you may find entries of Kafka and Zookeeper services on the services panel (default C:\Program Files\Aptare), even after the uninstallation of the Data Collector. You must manually delete the services and reboot the system.