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  1. Home
  2. IT Analytics Foundation License Inclusions and Implementation Guide
  3. Section III. Data Collector Policy Configuration and Reports
  4. Configure NetBackup Flex Appliance
  5. Troubleshoot Veritas Flex Appliance policy configuration
IT Analytics Foundation License Inclusions and Implementation Guide

Troubleshoot Veritas Flex Appliance policy configuration

Logs are generated when a connection is established with the virtual system server and details are collected from the server. Use the following references to access raw data and logs to troubleshoot any policy configuration issues:

  • Location of raw data:

    Windows:<APTARE_HOME>\mbs\rawdata\veritas\flexappliance\

    Linux: <APTARE_HOME>/mbs/rawdata/veritas/flexappliance\

  • For errors during collection, check the Performancestatistics.log and StorageStatistics.log log files in validation/scheduled logs.

    Validation log locations on Windows:

    • <APTARE_HOME> \mbs\logs\validation\ veritas.flexappliance\<virtual-system-server >#META_< Collector Identifier number>\<probe-name>.log

    • <APTARE_HOME> \mbs\logs\validation\ veritas.flexappliance\<virtual-system-server >#VALIDATE_< Collector Identifier number>\<probe-name>.log

    Validation log locations on Linux:

    • <APTARE_HOME> /mbs/logs/validation/ veritas.flexappliance/<virtual-system-server >#META_< Collector Identifier number>/<probe-name>.log

    • <APTARE_HOME> /mbs/logs/validation/ veritas.flexappliance/<virtual-system-server >#VALIDATE_< Collector Identifier number>/<probe-name>.log

    Scheduled log locations:

    • Windows: <APTARE_HOME> \mbs\logs\scheduled\ veritas.flexappliance\<virtual-system-server >#META_< Collector Identifier number>\<probe-name>.log

    • Linux:<APTARE_HOME> /mbs/logs/scheduled/ veritas.flexappliance/<virtual-system-server >#META_< Collector Identifier number>/<probe-name>.log

    Note:

    Collector Identifier is the ID that matches with the ID in collectorConig.xml file for the policy.

  • To collect rawdata and logs, create a request for logs and raw data from Admin tab > Advanced > Support Tools on the portal.

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