Troubleshooting: Copy file into the virtual appliance
The Resiliency Platform components are deployed as virtual appliances. These are secured and closed systems so it is not possible to copy any files into these appliances or copy any files from these appliances. Files that are needed to be copied into the appliance are the specific hot-fix or patch files.
Using sftp-session start put command in Klish menu, you can copy the files into the virtual appliance. The file transfer between the SFTP client and the appliance is done using Secure File Transfer Protocol(SFTP) service. This command will start a new SFTP session for the user other than admin user. You are asked for the options like put patch. A temporary user is created for the current SFTP session. You have to create password for that user as per the password policy. Password should be created for every new session. If a session is not stopped and you run another start session command, you are not allowed to create a new session. Only one active session is allowed per SFTP session. The Klish option configures the SFTP server either for read-only or read-write access.
Using sftp-session stop command, you can stop the SFTP session, remove the temporarily created user and delete the user directory.
Using put command, you can copy the files into the virtual appliances.
To copy a patch or hot-fix file to virtual appliance:
- Log in to the virtual appliance (Resiliency Manager, IMS, or Replication Gateway).
- On Klish prompt, go into utilities view and type the command sftp-session start put patch to copy the file into the virtual appliance.
- Provide password for the temporary user created. After the password is created, you can see list of the host names of the NICs whose SSH is enabled in that virtual appliance.
- Log in into SFTP server using sftp client like WinSCP client. Provide the host name of the SSH enabled NIC and the password that is created in step 3. On the SFTP server you will have read-write access to the /Upload folder. You can copy the required hot-fix files into the folder.
- Using sftp-session stop command, you can stop the current session.
See Klish menu options for Resiliency Manager.