Downloading support logs

You can download the available support log bundles for deployed Resiliency Managers, Infrastructure Management Servers, and Replication Gateways.

To download support logs

Navigate

Logs (navigation pane)
Select the Support tab.
Select one Resiliency Manager or Infrastructure Management Server or Replication Gateway where logs have been collected.
In the list of collected support log bundles, click on the download icon.
In case the support log bundles is to be downloaded from the same Resiliency Manager whose user interface is used, no further questions are asked. A file download prompt is immediately shown in the browser.
For other Resiliency Managers, Infrastructure Management Servers, and Replication Gateways, you are prompted to provide the admin user name and password for initiating the download. On providing the correct credentials, a file download prompt is shown in the browser.