Call Home transmission failure alerts
You can subscribe to receive an Email alert if an appliance that you are monitoring fails to Call Home within the specified past duration. Alerts can help you in taking immediate measures to ensure that the appliances are able to communicate with the Veritas AutoSupport servers, transmitting crucial monitoring data.
Alerts can be turned on or turned off at any time, and can even be paused if you temporarily do not require the alert monitoring for any reason.
Note:
As a prerequisite, an appliance must have the Call Home feature enabled.
Manage Alerts functionality is available from the Appliance List page for one or multiple appliances, as well as from the dashboard of a single appliance.
See About the Appliance Dashboard.
From the Appliance List page, select one or more appliances and click Manage Alerts from the kebab menu (vertical dots icon) appearing at the top of the list.
On the Manage Alerts page that opens, in the Call Home Transmission Alert section, select Turn on and in the Select Duration specify the hours or days in which the appliances must Not have Called Home. You can specify minimum 28 hours, to maximum 30 days as the duration.
Click Save to turn the alert on, and start receiving alert Emails upon Call Home transmission failure after the specified duration
For example, if you select 2 days as the duration and save the alert, System Health Insights will immediately start the alert monitoring for the Call Home status of selected appliances, and send an alert if one or more appliances fail to Call Home during any 2 days' (48 hours') period.
From the Appliance List page, select one or more appliances for which you want to turn the alert off, and click Manage Alerts from the kebab menu appearing at the top of the list.
On the Manage Alerts page, in the Call Home Transmission Alert section, select Turn off, and click Save.
This will immediately stop the alert monitoring and consequently, sending the alert Emails in case of the Call Home transmission failures. You can turn the alert back on at any later time.
From the Appliance List page, select one or more appliances for which you want to pause the alert, and click Manage Alerts from the kebab menu appearing at the top of the list.
On the Manage Alerts page, in the Call Home Transmission Alert section, select Turn off.
Then select Pause alert for and specify the days for which the System Health Insights should pause the alert monitoring. Click Save.
For example, if you select 5 days as the pause duration and save the alert, System Health Insights will immediately stop the alert monitoring, and automatically resume monitoring only at the end of the 5 days' period. You can manually resume the alert at any later time.
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