Unresolved Events tab
The Unresolved Events tab on the multi-systems dashboard displays the list of events detected on all appliances associated with your team, with filters for event severity - Critical, Error, Warning, Information.
The Unresolved Events list includes a Case Number column, by default. The column displays the latest support case associated with an unresolved event, when available.
Unlike the Appliances Events table, you do not need to enable this column through Preferences.
Click the Unresolved Events tab on the dashboard to view the unresolved events for the appliances you are managing.
Click the Case Number to open the associated case in the new browser tab.
You can perform the following actions on this tab:
Click the Severity filters to narrow-down the results as per the severity of events.
Click Export in the kebab menu at the tip of the list to export the unresolved events data, including the Case Number column. Rows can contain an empty case value when no association exists.
Note:
If no associate case exists for an event, the Case Number column displays "-".
Search for the events using the UID, hostname, severity, model, category, component etc.
In the events list, expand each row to view the event and inventory details, to analyze what component has been affected and the underlying cause for the problem event.
These details also help you to track and compare how event states and details have changed over a time.
You can click the UMI code link to view a troubleshooting article for the specific UMI (Unique Message Identifier) to help resolve the event.
Refer to Events on the Appliance Dashboard.
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