Adding and associating a new contact
Any user with Administrative rights in the associated team can add new contact(s) during or after the registering process.
Except for the Secondary Phone and Timezone fields, rest of the fields are required to be filled in for a contact.
To add and associate a new contact:
On the Contact List dialog, click Add Contact if you are adding an individual's contact, or click Add Distribution List if you are adding a group contact. This inserts a blank row in the contacts list. You can add multiple contacts using the same form.
Provide the required valid information, including the time of availability for the Primary Phone. The time of availability for contacting on the phone can be specified by clicking the time-picker (clock) icon next to the phone number fields. You can also select priority while adding a contact.
Upon providing the required details for all the contacts or distribution lists that you are adding, select those records, and click Select.
Alternatively, you can start afresh by clicking Remove only for the contacts that you have created. The selected contacts will be removed from the list.
Click Select to finish linking the contacts with the appliance.
The you will be redirected to the Register Appliance page.
Review all the appliance details and their linkages with team, site and contacts, and then click Submit to trigger the registration task for the appliance.
Note:
A support case can only be created for contacts having Entitlement. It is advisable to select a user having Entitlement as priority 1. If you select a user with no Entitlement as priority 1, an incidence email will be sent to priority 1 user along with the user having Entitlement. Click here to know more about How to add contacts to entitlement system.
Refer to Tracking registration and other tasks to know how to track the progress of registration.
Refer to Managing contacts to know how to view and update the contacts.
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