Collecting logs using the UI
You can collect logs for an individual node in the cluster or for all the cluster nodes from the Access Appliance UI for error analysis and troubleshooting. You can choose to collect logs for all the components to get a comprehensive view of the system, or you can collect logs for specific components that have an issue.
- Sign in to the Access Appliance UI using the following URL:
http://console-ip:14161where console-ip is the management console IP address where the web interface is hosted.
- In the left navigation pane click Settings > Diagnostics.
- Click Generate log package.
On the Generate log package page, on the Basic tab select the components to include in the log package.
- To select the components for which you want to collect logs:
On the Basic tab under Log settings, select the components. To select all the components, click All.
Component
Description
Service status
Status of the services running on the cluster nodes.
Performance logs
Logs for collecting performance data.
Common logs
Common logs from multiple modules.
Nas
Product information from cluster nodes.
OS
Kernel and user-level debug logs.
Sos report
SOS reports collected from all nodes using the RHEL sos utility.
Explorer
Logs and environment data collected by the VxExplorer utility from all the nodes.
Install
Installation logs from the
/opt/VRTS/install/logs/log directory. If you encounter issues during the initial configuration, collect logs from this module.NAS procstats
NAS process stacks from all the nodes. It includes the stack trace for all daemons running on the system.
Appliance
Hardware-specific logs.
SDS
Logs for the software-defined storage plug-in.
Upgrade
Logs generated during an upgrade from all the nodes
Backup
NetBackup client logs and other diagnostic information.
VDD
Veritas Data Deduplication (VDD) logs if VDD is configured on the cluster nodes.
Under Historical logs, you can collect archived logs or logs for a specific duration. To include historical logs, click Archived logs. To include logs for a specific duration, click Select date range and select the duration or select Custom range to customize the duration by specifying the start and the end date. Including logs for a specific time period reduces the size of the generated log package and the time required to collect the logs.
Under Package options, specify a name for the log package and optionally the case number if provided by Veritas Support.
Under Nodes, select the nodes for which you want to collect the logs.
- Click Generate.
The log package is generated in the
/log/support_logslocation. To view the progress of the operation, click View details on the Diagnostics page.If you had specified the case number, it is prefixed to the package name. The generated log package is displayed under Packaged logs. You can now download the package or upload it to Veritas Support for error analysis.
