To access the root shell when lockdown mode is configured

1. Log on to the node-level CLI on any node in the cluster.
2. Run the show serial-number command to get the serial number for a specific node.
3. If you have permission to generate access key on the SHI portal, then go to the portal to generate access key with the serial number that you got in step 2 . For more information, refer to the System Health Insights User Guide.

   If you do not have the permission to generate the access key on the SHI portal, open a ticket with Veritas Support to generate an access key. Mention the serial number in the Support case. The Veritas Support will generate an access key with the serial number provided. Set an access passphrase which will be required later to elevate to root.

4. Log on to the Access Appliance shell on the same node as in step 2.
5. Run the support unlock command. You are prompted to enter the maintenance password. Enter the maintenance password and press Enter. You are prompted to enter an access key. Enter the access key that you got in step 3. You are prompted to enter an access passphrase. Enter the access passphrase that you set in step 3. Press Enter to unlock the root shell access to the current node (all other nodes remain locked).
6. Run the support elevate command. Enter the maintenance password. You are prompted to enter an access passphrase. Enter the access passphrase set in step 3. Press Enter to get into the root shell.
7. Repeat steps 3 to 6 to get into the root shell of all other nodes in the cluster if you are required to unlock the nodes.
8. Run the support lock command on a specific node to lock that node. If no manual lock is issued, the node is locked automatically after 12 hours. All the current users are removed from the root shell in a single node.

   Note:

   The access key expires in 2 hours.