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  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. NetBackup status codes
  4. NetBackup status codes
  5. NetBackup status code: 506
NetBackup™ Status Codes Reference Guide

NetBackup status code: 506

Message: Cannot connect to the NetBackup Java user service on host on port port_number. If successfully logged in before, retry your last operation. Check the log file for more details.

Explanation: After the NetBackup Java authentication service validates the user name, a NetBackup Java user service is used for all other service requests from the NetBackup Java interface. Communication was tried between the NetBackup Java interface and the user service on host (host) on the port number that was specified in the error message. More information about various port configuration options is available.

See NetBackup Administrator's Guide, Volume I.

The NetBackup Administration Console log file should contain more detail about this error.

  • On UNIX: the port configuration options are specified in the /usr/openv/netbackup/bp.conf file or through the NetBackup Administration ConsoleHost Properties.

  • On Windows: from the NetBackup Administration Console, select Host Properties. Select Properties on the Actions menu. The Port Ranges tab contains the port options.

Recommended Action: Do the following, as appropriate:

  • Restart the NetBackup Java interface and log in again.

  • If the problem persists, enable detailed debug logging.

  • Restart the NetBackup Java interface and examine the logs.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.

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