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  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. NetBackup status codes
  4. NetBackup status codes
  5. NetBackup status code: 8430

NetBackup status code: 8430

Message: Failed to connect to the primary server because the primary server may not have started.

Explanation: Media server resources cannot get details from the primary server. There may be issues in accessing the primary server details or the primary server has not started.

Recommended Action: Perform the following as appropriate:

  • Check the NetBackup operator logs for details using the following command:

    kubectl logs <netbackup-operator-pod-name> netbackup-operator -n <netbackup-operator-namespace>

  • Ensure that the cluster network is configured correctly. The load balancer service may not be routing requests to the pod correctly.

  • Check the PrimaryServer pod is in the ready state (1/1).

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.

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