Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore.

Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server.

Check ownership and permission on directories where files are restored and on the SQL instance that you are restoring.

Check ownership and permission on the SQL Server instance and on the directories where files are restored.

Check the following logs for additional failure information on the client side:

install_path\NetBackup\logs\dbclient
install_path\NetBackup\logs\bpbkar (Snapshot Client)
install_path\NetBackup\logs\bpfis (Snapshot Client)
install_path\NetBackup\logs\bppfi (instant recovery)

Check the SQL server Event Viewers (application and system) for any errors or messages that are related to the restore operation.

Increase restore verbose levels.

See the NetBackup for SQL Server Administrator's Guide.

Review this guide to verify that you launched the restore correctly.

Connect to the server where SQL is running and launch the restore from that server using the Backup, Archive, and Restore GUI.

Correct the problems that you find and retry the restore.