NetBackup status code: 2810
Message: MS-Exchange policy restore error
Explanation: An error caused the restore of the Exchange data to fail.
Recommended Action: Try the following possible solutions in the order presented:
Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore.
Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server.
Check ownership and permission of the Exchange instance that you restore and the directories where files are restored.
Verify the following log files depending on the type of restore being performed. All the log folders are located in the
install_path\NetBackup\logsfolder.beds- All restore operations.tar- All restore operations.
Restores with Granular Recovery Technology (GRT):
nbfsd- This log appears on the client and the media server.ncf- This log uses unified logging and appears on the destination client or proxy client.ncflbc- This log is fornblbc.exe. It appears on the destination client or proxy client.ncfgre- This log is fornbgre.exe. It appears on the destination client or proxy client.
Instant Recovery and Instant Recovery off-host:
bpbkar- For off-host Instant Recovery restores, bpbkar logs on the alternate client.bpfis- This log applies to Instant Recovery rollback restores. For off-host Instant Recovery backups, bpfis logs exist on both the primary and the alternate clients.bppfi- For off-host Instant Recovery restores,bppfilogs on both the primary and the alternate clients.
Check the Exchange Server Event Viewer for Application and System messages that are related to the restore operation.
Connect to the server where Exchange is running and launch the restore from that server using the Backup, Archive, and Restore GUI.
Verify that you launched the restore correctly.
See the NetBackup for Microsoft Exchange Server Administrator's Guide.
Correct the problems that you find and retry the restore.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.