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  1. Home
  2. Cohesity Cloud Scale Technology Manual Deployment Guide for Kubernetes Clusters
  3. Section IV. Maintenance
  4. Troubleshooting
  5. Troubleshooting AKS and EKS issues
  6. Storage server not supporting Instant Access capability on Web UI after upgrading NetBackup
Cohesity Cloud Scale Technology Manual Deployment Guide for Kubernetes Clusters

Storage server not supporting Instant Access capability on Web UI after upgrading NetBackup

After you upgrade NetBackup 10.0 (10.0.0.1 or 10.1), 10.1.1, 10.2 to NetBackup 10.3and later or MSDP Scaleout to 18.0 or later, if you:

  • find the storage server not supporting Instant Access capability on Web UI

    Or

  • fail to select MSSQL recovery point to create MSSQL Instant Access on Web UI

Then perform the following steps manually to refresh the Instant Access capability in NetBackup:

  1. Login to NetBackup primary server.

  2. Execute the following commands to refresh the MSDP capabilities on NetBackup primary server:

    nbdevconfig -getconfig

    nbdevconfig -setconfig

    For example,

    /usr/openv/netbackup/bin/admincmd/nbdevconfig -getconfig -stype PureDisk -storage_server [storage server] > /tmp/tmp_pd_config_file

    /usr/openv/netbackup/bin/admincmd/nbdevconfig -setconfig -storage_server [storage server] -stype PureDisk -configlist /tmp/tmp_pd_config_file

  3. Restart the NetBackup Web Management Console service (nbwmc) on NetBackup primary server.

    For example,

    /usr/openv/netbackup/bin/nbwmc terminate

    /usr/openv/netbackup/bin/nbwmc start

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