The files and folders restore fails for original location
When attempting to restore files and folders to their original location in a guest VM, the operation may fail due to an unsupported root file system on the client.
Cause:
The root file system on the client is Btrfs, which is not supported for mount point mapping during restore operations. As a result, NetBackup maps files using the device path (for example, /dev/sda3/...) instead of the actual mount point. Since the restore process cannot create files directly on device paths, the original location restore fails.
In the Activity Monitor, you may see:
Error bpVMutil: Failed to restore the selected files and folders.: SYM_VMC_CONNECT_ERROR Info bpVMutil: Finished restore operation in guest VM. Info bpVMutil: Successfully deleted VM <temporary_VM_ID> VMware policy restore error(2820) In the nbtar_rt log (if AGENTLESS_KEEP_STAGING_LOCATION = 1 is set in bp.conf), you may find: ERR - Failed to create parent directory /dev/sda3/sanyukta. [Not a directory]
Resolution:
Perform an alternate location restore instead of restoring to the original location. This bypasses the unsupported device path issue and allows the restore to complete successfully.