NetBackup status code: 801
Message: JM internal error
Explanation: The nbjm process encountered an internal error.
Recommended Action: If the problem persists, submit a report with the following items.
Unified logging files on the NetBackup server for nbpem (originator ID 116), nbjm (117), nbrb (118), and PBX (103). All unified logging is written to
/usr/openv/logs(UNIX) orinstall_path\NetBackup\logs(Windows).Legacy logs:
On the NetBackup master server for bpbrm, bpjobd, bpcompatd, bpdbm, and nbproxy
On the media server for bpcd, bpbrm, and bptm or bpdm
On the client for bpcd and bpbkar
Legacy logs are in subdirectories under
/usr/openv/netbackup/logs/(UNIX) orinstall_path\NetBackup\logs\(Windows). If the directories do not exist, create directories for each of these processes and rerun the job.Contents of
/usr/openv/db/jobs/trylogs(UNIX) orinstall_path\NetBackup\db\jobs\trylogs(Windows).bpdbjobs output: run bpdbjobs to obtain the state and status of all jobs.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.