NetBackup status code: 802
Message: JM internal protocol error
Explanation: nbjm returns this error whenever a protocol error occurs with an external process that tries to communicate with nbjm. External processes include bptm, tpreq, bplabel, dqts, vmphyinv, or nbpem.
Recommended Action: Ensure that the NetBackup software on the master and the media server is from an official NetBackup release.
If the problem persists, submit a report with the following items.
Unified logging files on the NetBackup server for nbpem (originator ID 116), nbjm (117), nbrb (118), and PBX (103). All unified logging is written to
/usr/openv/logs(UNIX) orinstall_path\NetBackup\logs(Windows).Legacy logs:
On the NetBackup master server for bpbrm, bpjobd, bpcompatd, bpdbm, and nbproxy
On the media server for bpcd, bpbrm, and bptm or bpdm
On the client for bpcd and bpbkar
Legacy logs are in subdirectories under
/usr/openv/netbackup/logs/(UNIX) orinstall_path\NetBackup\logs\(Windows). If the directories do not exist, create directories for each of these processes and rerun the job.Contents of
/usr/openv/db/jobs/trylogs(UNIX) orinstall_path\NetBackup\db\jobs\trylogs(Windows).bpdbjobs output: run bpdbjobs to obtain the state and status of all jobs.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.