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  1. Home
  2. IT Analytics Help
  3. Section IV. End user
  4. Troubleshoot the Portal
  5. Retrieving log files
  6. On a Windows platform

On a Windows platform

Windows requires a third-party tool to process the archives. 7-zip (http://www.7-zip.org/) and its derivatives (such as Easy 7-zip (http://www.7-zip.org/) are suitable. Other extraction tools may also provide .xz and .zip support.

To extract using 7-zip is a two-step process:

  1. Extract the .zip from the .xz

  2. Extract the files out of the .zip

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