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  1. Home
  2. IT Analytics Help
  3. Section IV. End user
  4. Troubleshoot the Portal

Troubleshoot the Portal

This section includes the following topics:
  • Support tools

  • Requesting a support package

  • File selector wildcards

  • Retrieving log files

  • Archiving script

  • Debug

  • Login errors

  • Add notes to failed jobs

  • Host name processing - Filters and aliases

  • Change the Portal server's IP address

  • Changing the port for Portal server communication

  • Determine report rendering statistics

  • Clearing the inventory and report cache

  • Troubleshoot Oracle performance issues in IT Analytics

  • Troubleshoot test connection locale issue

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