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  1. Home
  2. IT Analytics Data Collector Notes and Troubleshooting
  3. Data Collector Troubleshooting
  4. Host resources: Check host connectivity using standard SSH
IT Analytics Data Collector Notes and Troubleshooting

Host resources: Check host connectivity using standard SSH

IT Analytics uses SSH to communicate with devices to run SSH commands. Sometimes, a connectivity issue is simply an incorrect path to a host.

Note:

Use the following SSH commands before attempting to collect data.

To check host connectivity using standard SSH:

  1. Check that the connection to a Host is successful, using the credentials provided.

    [user@host ~] ssh <user>@<host> ls

    Similarly, if you are using Telnet, check your host access via Telnet and run sudo commands, as shown in the following step.

  2. In access-controlled environments such as sudo, a sudo user must be set up. Ensure that the sudo user can run the commands required for the host operating system platform.

    To verify sudo access:

    [user@host ~] ssh <sudouser>@<host> "sudo <command>"

    If this command results in errors, such as command not found, set up the paths correctly and re-run this command.

    See Checking Paths for SSH.

    on page 11.

  3. Paths should be set correctly for the commands to run.

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