About Veritas AutoSupport and Call Home
Veritas AutoSupport is a crucial infrastructure behind the System Health Insights portal that enables monitoring, management, and support of the appliance's health and performance 24 hours a day, 7 days a week. The AutoSupport client agent that resides on an appliance, constantly monitors the appliance hardware and software components. When the Call Home feature is enabled on an appliance, the appliance uploads the diagnostic and heartbeat data over SSL-encrypted channels to the Veritas AutoSupport infrastructure.
For more information about the data that AutoSupport collects and how it is sent to Veritas, refer to the Veritas Appliance AutoSupport Reference Guide.
System Health Insights portal then analyzes the appliance Call Home data to provide proactive monitoring insights. It further leverages the telemetry data received from AutoSupport to analyze and interpret how customers configure and use appliances, and suggest where improvements would be most beneficial to appliance performance.
How an appliance transmits the Call Home data to AutoSupport:
The appliance Call Home data constitutes of the hardware and software information necessary for monitoring the appliance.
The Call Home feature is enabled by default on all appliances. You can enable or disable the Call Home on an appliance as required. For more information, refer to the Enabling and disabling Call Home from the appliance shell menu section in the AutoSupport Reference Guide.
When the Call Home feature is enabled, the appliance connects to the Veritas AutoSupport servers through port 443 using the HTTPS protocol to transmit the Call Home data. You can also configure the appliance to use a proxy server within a private network to transmit the Call Home data..
There is only outbound communication from an appliance to the AutoSupport servers. So you need to configure special firewall rules for the outbound communication.
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