Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
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  1. Home
  2. IT Analytics Help
  3. Section IV. End user
  4. Troubleshoot the Portal
  5. Debug

Debug

If you experience system problems, Cohesity Support wants to help you troubleshoot your problem and interpret information in the log files. To speed up troubleshooting, you may be asked to provide the appropriate log files. These log files are often specific to your operating system. Use the Support Tools function to create a support package that can be sent to Cohesity Support.

See Support tools.

A debug log will provide the most verbose level of messages which includes record database operations, system processes, and errors that occur when executing a transaction. Use the Set Logging Level dialog to enable Debugging. Additional information is available about Log Files. See the System Administrator Guide.

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Debugging Level Scope

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